Operational Excellence (OE) is an integrated management system that drives maximum sustainable returns on operating assets by implementing a broad range of processes and practices. With the proper application of proven practices and procedures in three broad areas-Asset Productivity, Capital Effectiveness, and Operations Risk Management-the OE management system provides a company the benefits of lower costs and injury rates, increased efficiencies, and enhanced competitive position.

Operational excellence is a journey-an initial step-rate improvement followed by a continuum of incremental enhancements. DuPont consultants customize a client specific approach, enabling sustainable competitive advantage. The transfer of knowledge and capabilities is facilitated by personal coaching and mentoring that ensures ongoing improvements. We don't just identify problems and recommended solutions; we actively help our clients fix what is broken and make the changes needed so it does not break again.

Each of these three areas contains a multitude of specific subsets that are applied to each client's situation as necessary, consistent with assessments and aligned with the client's overall mission and priorities. We can perform at multiple levels from very concise to very broad, with a range of services that can be as basic or detailed as required. Using multi-component analysis, we identify gaps in operations strategy, deployment, and execution, then develop a business case for improvement. This becomes the platform from which improvement teams are launched under the skilled guidance of subject matter experts. A control plan for sustaining the gains and continuous improvements become the legacy for a successful client engagement.